Home Care Services

Explore all your service options

Explore all your service options under the various government subsidised packages and under private care. These services operate in Western Australia, Queensland, New South Wales, Victoria, the Northern Territory and the Australian Capital Territory.

Support for you

Help around the house and garden

We can lend a hand with housework and circle-cleaninghome maintenance, whether it be making the bed, doing the laundry and ironing, mowing the lawn or handy man visits.

Also ask about special
services like a spring clean, organising your paperwork or a yard clean up.

Here are some of the services you might consider:

  • cleaning
  • vacuuming
  • mopping
  • ironing
  • laundering of clothes and bedding
  • cleaning all domestic surface areas of the home
  • laundry assistance, and change, wash and make bedding
  • complete house clean of the main areas of the home
  • sweeping patio or laundry area
  • one off spring clean
  • household organisation
  • yard or garden tidy
  • handyman visits for services such as changing light bulbs or fixing broken items
  • lawn mowing, and
  • organising paperwork.

Personal assistance

circle-personal-careWe can help you look and feel your best for everyday or special occasions with a range of personal assistance services. We can help with:

  • showering or bathing
  • teeth brushing and dental hygiene
  • dressing and undressing
  • monitoring and prompting personal care
  • setting up bath/shower area and stocking with equipment, clothes, towels and grooming items
  • applying creams
  • tidying up of bathroom area, and
  • helping select clothes or jewelry or getting ready for a special occasion.

Getting out and about

circle-carWe can assist with transport to help you get to your appointments or run errands or just to keep you company and enjoy activities in your local area.

Here are some of the types of services you might enjoy:

  • transport to a regular or one off meeting
  • provide assistance with shopping including putting together a shopping list, accompanying you on the shopping trip, and putting away groceries. Or we can do the shopping for you with your shopping list and put it all away
  • take you to pay bills or shopping for non grocery items
  • get you to prearranged medical appointments such as seeing your GP
  • for those with less mobility and who are eligible, case managers may be able to help arrange TUSS transport vouchers for a wheelchair accessible vehicle
  • ask about group social outings available through programs like the St Ives Home Care Community Connections program
  • get to a social engagement, and
  • discuss with you access to other transport schemes such as the Patient Transfer Scheme (PATS) or St Johns Ambulance Transport service for long distance transport for those with critical appointment times such as dialysis treatment.

Social visits and outings

circle-teaFancy some company with a familiar face? Enjoy a cuppa and a chat with one-off or regular visits from your St Ives Home Care support staff. Rediscover a favourite pastime at home, get out and about or catch up with friends.

You can discuss the things you are interested in with your support worker or case manager so that we can offer services that most enhance your social life.

Visits and outings might include:

  • driving you to a friend’s house for lunch
  • going out for coffee or a meal together
  • enjoying a walk or outing to the park or beach
  • going to the movies
  • shopping for gifts for loved ones
  • visiting a social centre and receiving transport to and from organised activities there
  • connecting with organised group activities e.g. Men’s shed, Red Hatters Club etc.
  • liaison social support where your case manager can organise for a social centre to pick you up and drop you back where meals and social activities are included
  • getting involved in local community organisations, e.g. volunteering, and
  • helping connect you to local interest and hobby groups.

Meal and nutrition help

circle-shoppingWe can make meals with you, plan a nutritious menu for the week around your dietary requirements, order meals online e.g. Meals on Wheels, or help with food shopping to make eating well that little bit easier.

Helping you prepare meals can start with a quick sandwich for lunch through to a hot cooked meal.

We can help with:

  • cooking and preparing a meal of your choice and cleaning up afterwards
  • cooking meals ahead of time for freezing
  • monitoring of food in the fridge and pantry is rotated and labelled
  • preparing meals around any special dietary requirements
  • assisting a client to plan and make a meal
  • assisting with online ordering of meals such as  Meals on Wheels, Lite and Easy or Home Chef or similar, and
  • helping with shopping for the meal and planning a menu ahead of time.

Case management

circle-assessmentAll home care package recipients enjoy coordinated care from a dedicated case manager. Case managers work with clients and their families to help you get the most out of a home care package budget and to help you understand all the decisions you have available to you, to best support you in making well informed choices.

Under Consumer Directed Care, you have control about how little or how much input you would like from your case manager.

Case management services may assist with some of the following:

  • managing referrals to other health and related services and programs
  • having input into the services you choose (where you would like them to contribute)
  • working with you on your Consumer Directed Care home care package budget to make sure you are using your funds optimally
  • reviewing your home care package and your needs regularly
  • overseeing any higher level or clinical needs
  • discussing your future goals and any future plans
  • working with you if you need to go into hospital
  • providing you with ongoing support and advocacy, and
  • connecting you with the best deals on consumables such as continence aids through our preferred provider partnerships.

Assistive technologies and equipment

There are many new technologies and types of equipment being developed to help with daily life activities that you may be able to access under a home care package.

Assistive Technology is defined as any item, piece of equipment, or product system, whether acquired commercially, off the shelf, modified, or customised, that is used to increase, maintain, or improve functional capabilities of individuals to live safely and independently.

Assistive Technology encompasses low tech and high tech aids including computers, products, devises and services to assist with safety, independence, falls prevention and management, mobility, cognitive function, social inclusion, communication and and/or accessibility problems as a result of a disability, health-related condition or ageing to maximise independence, confidence to achieve personal goals and offer reassurance for families and carers while maintaining quality of life and wellbeing.

Some examples of technologies and equipment that may help with enhancing independence at home include:

  • tele-healthcare such as remote health monitoring via a device such as a computer to smart phone
  • assistive equipment such as computer access aids, pencil grips, prothetics and sensory aids
  • mobility aids such as seating and postitioning equipment
  • home modifications
  • safety devices such as gas switch-off, and
  • prompting devices, such as giving your reminders for routine activity at home such as personal care.

You may need an assessment and referral for assistive technology which is usually prompted by your case manager but involves a clinical team and usually an allied health professional.

Therapy services (allied health)

circle-podiatryArrange for allied health services at home such as podiatry, physiotherapy, occupational therapy, speech pathology or dietetics.

Some allied health services include:


  • dermatological, vascular, wound and neurological assessments and treatments of the foot and lower leg.

Occupational Therapy

  • assessment and prescription of equipment and small aids and appliances
  • home modifications
  • wheelchair and seating assessments
  • splinting and upper limb therapy
  • stroke therapy
  • cognitive assessment and retraining, and
  • falls prevention.


  • balance assessment and therapy
  • back, neck and joint pain
  • headache and whiplash care
  • arthritis care
  • joint replacement rehabilitation
  • neurological rehabilitation (including stroke)
  • cardio-respiratory rehabilitation
  • falls management
  • pelvic floor and incontinence management, and
  • mobility assessment and retraining (including prescription of walking aids).

Clinical and nursing services

circle-nursingShould you need it we can provide a full range of home-based nursing care from falls prevention, assistance with medication or checking blood sugar levels to wound dressings, continence management, stoma care, palliative care and more.

Our registered and enrolled nurses can help with:

  • ongoing clinical support and monitoring
  • catheter changes
  • injections
  • wound care and dressings (including regular ulcer management)
  • medication administration and management
  • continence care and management
  • diabetes management
  • palliative care
  • behavioural management for complex behaviours
  • arranging for GP home visits through bulk billed services
  • attending emergency department, and
  • liaising with other healthcare professionals to look an individual’s full health picture.

Support for carers

Respite at home

You can access a break for a regular carer, or someone providing informal care and support to an older person living at home, through various government subsidised programs.

This care might be accessible as a regular service or as a one off or emergency services and is designed to enable the carer to get a little break from their regular caring role and give the carer relationship some breathing room.

Respite at home can be delivered in different ways such as:

  • a support worker can stay with the client and provide company and encourage socialisation
  • conducting wellbeing activities for those who are unable to be transported e.g. light movement exercise or brain games
  • providing information and support provided to the primary carer of wellbeing activities and other services and support available to assist in there caring role
  • assisting with preparation of a meal
  • organising photo albums or helping with a hobby
  • you might also enjoy a walk or a quick outing as part of a respite service
  • light housework during a respite service, and
  • discussing with the carer, client and family members other respite options that may be available in the local area, for example those under the Commonwealth Home Support Program.

Centre-based respite

Please ask us about your options to access respite services outside of the home setting. Depending on where you live, we may be able to offer you extra respite through programs such as the Day Respite Program in the south metropolitan suburbs of WA.

We can also assist you in accessing additional services should you need them.

Support for veterans

Community Nursing Program

Entitled ex-service Australians, as well as war widows and widowers can access specialist in-home clinical nursing and personal care from St Ives Home Care through the Department of Veterans’ Affairs (DVA) Community Nursing Program.

This program caters for the clinical care needs of veterans and their families so they can continue to enjoy life at home.

Some of the services available under this program include:

  • rehabilitation services
  • personal assistance such as help with personal hygiene, showering or dressing
  • pain management
  • medication management
  • management of chronic diseases
  • acute/post-acute in-home clinical services after a hospital discharge e.g. wound care
  • continence management
  • case management and regular reviews
  • help with accessing support for carers
  • palliative care
  • referrals to other services in your local community if appropriate, and
  • referrals to a variety of preferred providers for allied health services, equipment, and clinical supplies, assistive technology, tele-care, home maintenance, modifications and adaptations.

“Think, drink, dance – then you get a good husband”

Vera, 107 with her daughter Rasma

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